General Line: 734 9922
Emergency Line (after office hours): 535 8833
San's Workshop: 454 5212
Fax: 734 1039/733 5763

In the event of an Accident, call:
- Mr Ronnie, Assistant Manager
- Mr Ho Chui Kiong, Claims Officer
- or the Sales Executive in charge of your account

Main office: 100 Kim Seng Plaza, Singapore 239427
Office Hours: Weekdays 8am to 4pm Weekends & Public Holidays 8am to 4pm
San's Workshop: Blk 11 Sin Ming Industrial Estate Sector B #01-77, Singapore 575655
Fax: 454 3122
San's Tours Website: www.sanstours.com
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Procedure in the event of an accident

Stay calm. Obtain the particulars and vehicle registration numbers of all parties involved in the accident, as well as the location, time and road conditions. Take a photo of all damages and make a sketch of the accident site.

In case of injuries:

• call an ambulance
• Do not move the vehicle, but wait for the arrival of the police.
• PARTICULARS: names, NRIC/passport numbers, addresses and telephone numbers of drivers, passengers, injured pedestrians and witnesses.
• Note that accident reports must be lodged with the police within 24 hours.
• The Original copy of the accident report must be forwarded to our Kim Seng office for insurance purposes as soon as possible.

Police: 999
Ambulance / Fire: 995

San's Tours is not liable for any repair or miscellaneous charges incurred at any other workshop without our prior authorization.

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• Foreigners upon receiving their employment pass must take a theory test before they can convert their foreign driver's license to the Singapore one.
• A maximum of 12 demerit points per year is allowed for such licenses.

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Electronic Road Pricing Scheme (ERP)

• All vehicles entering the affected areas must use a CashCard. CashCards with the 'Sun symbol' (for heat resistance) may be purchased from local banks, post offices and designated petrol kiosks.The minimum value is $20.

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Central Business District (CBD) hours

• Central Business District hours:
  - Weekdays 7.30 am to 7 pm
  - Saturdays & eve of major Public holidays 7.30 am to 2 pm
  
• Other areas operating hours: Weekdays 7.30 to 9.30 am
  - ECP towards Jurong between Fort Road & Rochor Road
  and Entry to ECP from Ophir Road Towards Jurong
  - PIE towards Jurong between Kallang Bahru and Woodsville Flyover
  - CTE towards the city between Braddell and Whampoa Flyovers
  and after Balestier Road entry
• Fine of $70 per entry for failure to insert CashCard or the use of a CashCard with insufficient cash balance.

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Use of CashCard in the ERP unit

• Insert the CashCard into the in-vehicle unit (IU) with the black strip facing up and on the left.
• Once inserted correctly, the IU will give a short beep. A small green light will come on and stay on. The CashCard balance will show in the display window for 10 seconds and then disappear.
• When the vehicle is driven under ERP gantries, a short beep will sound. The CashCard balance after deduction will appear.
• If there is a continuous beep, no beep at all, 'Err' (Error) appears in the display window or it remains blank, ensure the CashCard has been inserted correctly.
• If the problem persists, the IU is faulty and needs to be looked into. Contact San's Tours at Tel: 734 9922.
  

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ERP rates for cars

• With effect from 1 April 1998, vehicles using the East Coast Parkway towards the city/Jurong between Fort Road & Rochor Road and entry to ECP from Ophir Road towards Jurong between 7.30 and 9.30 am are required to pay a toll of $1 (7.30 to 8 am and 9 to 9.30 am) or $2 (8 to 9 am).
• CashCards for the in-vehicle unit can be purchased at local banks, post offices and designated petrol kiosks.
• Request for CashCards with the 'Sun symbol' which can withstand high temperatures without warping.
  
  

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Area Licensing Scheme
ALS (ERP Scheme to commence on 1 September 1998)

• All vehicles entering the Central Business District (CBD) must display either a daily or monthly area license. CBD operating hours : Weekdays 7.30 am to 7 pm Saturdays & eve of Public holidays 7.30 am to 2 pm ALS and RPS (See below) licenses are available from : Roadside sales booths along approach roads to the restricted zone Post offices & designated petrol kiosks and URA office at Golden Shoe carpark (Market Street) Daily area license is $3 for the whole day Part day license is $2 & valid from 9.30 am to 4.30 pm Monthly area license is $60 per month There is a fine of $70 per entry for failure to display a valid area license.
  

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Speed limit

City & all other areas: 50 km/h
Expressways: 80 km/h

Unless otherwise indicated Look out for speed and red light cameras on certain roads and traffic junctions

Speed detection cameras are located at:

• Holland Road near the Botanic Gardens
• Yishun Ave 2 near Khatib MRT station
• Nicoll Drive near Changi Coast Road
• Bukit Batok Road near Jurong East 70 km/h
• Boon Lay Way after Lakeside MRT station 70 km/h
• PIE near BKE turn-off
• CTE near Braddell turn-off

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Parking rules

All URA and HDB public carparks require the display of valid parking coupons near the windscreen

Generally, white parking lots are $0.45 per half hour
Yellow parking lots are $0.90 per half hour
Red parking lots are reserved for season parking only

Parking coupons are available from :

• Post offices
  
• Designated petrol kiosks & 7-11 convenience stores
• URA office at Golden Shoe carpark (Market Street)

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Bus lanes

Bus lanes marked in yellow on the left side of the road are for bus traffic only.

Operating hours:

• Weekdays 7.30 to 10 am and 4.30 to 7 pm
• Saturdays 7.30 to 10 am and 11.30 am to 2 pm

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Provision of driver's particulars

The particulars for all drivers for the rental vehicle must be forwarded to us for the purpose of insurance coverage. Unless all relevant particulars are provided, San's Tours & Car Rentals is not liable for any accident claims involving the hirer and the vehicle or to third parties.

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Return of vehicles

If you require your vehicle to be collected, call our Kim Seng office during office hours at least 24 hours in advance. Vehicles returned at Changi airport should be parked in parking lots in carpark C for Terminal 2 or carpark A for Terminal 1 ($0.90 per half hour or $15 per day).

Delivery/Collection times:

• Weekdays 8.30 am to 5.30 pm
• Weekends & Public holidays 8.30 am to 3 pm

Delivery/Collection of vehicles are available at $15 per way.

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Limousine Service
General conditions & Information

• Rates quoted are inclusive of the services of our chauffeur, fuel costs and parking charges, but exclude Area License fee / ERP charges and 3% Goods & Services Tax.
• Our chauffeur-driven vehicles are covered for passenger liability should they be injured while in the vehicle.
• Car phones may be used for unlimited local calls. Overseas calls will be charged accordingly.
• Rates are subject to change without prior notice.
• The hirer may pay by cash or major credit cards i.e. Visa, American Express, MasterCard and Diners, to our driver at the end of the job order.

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